Last modified: 28 October 2026
About us
Dutch Hemp sells CBD and hemp products via dutchhemp.eu. In this privacy statement, you can read which personal data we process, why, for how long, with whom we share it, and what rights you have.
The controller is:
Holland Naturals 2 BV, trading under the name Dutch Hemp
De Droogmakerij 37G, 1851 LX Heiloo
Chamber of Commerce: 83210784
VAT: NL862771663B01
Email: ppgad@pucrs.br
Phone: 085-3031362
For questions about privacy, you can email [email protected] , with the subject “Privacy”.
What data do we process, why, and for how long?
We only process the data necessary for the purpose. A legal basis under the GDPR applies to each purpose.
| Goal | Company information | Basis | Storage period |
|---|---|---|---|
| Process order, payment, and shipping | Name, address, email address, phone number, ordered products, payment status | Execution of the agreement | 7 years after the order (fiscal retention obligation) |
| Account on dutchhemp.eu | Name, address, email address, password (encrypted), order history | Execution of the agreement | Until you close the account; after that, the time limit applies to orders. |
| Customer service, returns and complaints | Name, contact details, content of your message, order details | Performance of the agreement / legitimate interest | 2 years after completion |
| Canceling an order | Name, email address, order number, order date, any reason | Legal obligation | 7 years (part of the administration) |
| Newsletter and email marketing | Email address, name, registration date, whether you open emails | Permission for the use of cookies | Until you unsubscribe |
| Reminder for an incomplete order | Name, email address, shopping cart contents | Legitimate interest (helping you complete your order) | Until the order is completed or you cancel, at the latest 30 days |
| Post-purchase reviews | Name, email address, order number | Legitimate interest (improving quality) | According to the terms and conditions of WebwinkelKeur and Trustpilot |
| Wholesale, reseller and white label | Company name, contact person, contact details, Chamber of Commerce and VAT number | Execution of the agreement | 7 years after the last order |
| Measuring website visits and advertisements | Cookies and similar technologies, see below | Consent (except necessary cookies) | See the cookie statement |
When placing an order, providing your name, address, and email address is required. Without this information, we cannot process the order. We do not make decisions based solely on automated processing.
Cookies and similar technologies
We use cookies only with your consent, except for cookies necessary for the webshop to function. You can set your choice in the Cookiebot cookie banner. You can always change or withdraw your choice via the “Cookie settings” link at the bottom of every page.
- Necessary (no permission needed): shopping cart, login, checkout and remembering your cookie choice.
- Statistics (with permission): Google Analytics 4, to see how visitors use the site.
- Marketing (with permission): Google Ads, to measure which ads lead to an order and to show ads to previous visitors.
- Origin of orders: WooCommerce Order Attribution, to see via which channel you arrived at the site for an order.
If you do not give consent, the site sends signals to Google via Google Consent Mode only, without cookies.
A current overview of all cookies, including name, provider, purpose, and retention period, can be found in our cookie statement.
With whom do we share your data?
We never sell your data. We only share it with parties necessary to operate the webshop. We enter into agreements with processors regarding security and confidentiality.
| Party | For what | Company information |
|---|---|---|
| PostNL | Shipping and track & trace | Name, address, email address |
| MyParcel | Creating shipping labels and delivery options | Name, address, email address, phone number |
| Postcode.eu | Checking and completing your address at checkout | Postal code, house number, IP address |
| PAY. (Pay.nl) | Payments via iDEAL, Bancontact and bank transfer | Name, amount, payment details |
| Viva Wallet IBAN | Credit card payments | Name, amount, card details |
| Our hosting provider | Website and database hosting | All details in the webshop |
| Cloudflare | Security and speed of the website | IP address, technical data of your visit |
| MailPoet (Automattic) | Sending the newsletter and order emails | Name, email address |
| Sender.net | Email marketing and the reminder email if you have started an order but have not completed it | Name, email address, contents of your shopping cart, order history |
| WebwinkelKeur | Review invitations and dispute mediation | Name, email address, order number |
| Trustpilot | Review invitations | Name, email address, order number |
| Gravatar (Automattic) | Profile pictures with reviews | Encrypted email address, IP address |
| GTranslate | Translation of the website into other languages | Content of the visited page, IP address |
| Google (Analytics, Ads, Tag Manager) | Statistics and advertisements, only with permission | Cookie IDs, browsing behavior, order value |
| Cookiebot (Usercentrics) | Recording your cookie choice | Consent, anonymized IP address |
| Our accountant | Administration | Billing Information |
Some parties, such as Google, may process data outside the European Economic Area. This only occurs with appropriate safeguards, such as the EU-US Data Privacy Framework or the European Commission's Standard Contractual Clauses.
We provide data to government agencies if required by law.
Your rights
You have the following rights regarding your personal data:
- Insight: request what data we hold about you.
- Correction: have incorrect data corrected.
- Removal: have data deleted, unless we are legally required to retain it.
- Limit: temporarily stop the use of your data.
- Transferability: receive your data in a common file.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: for emails via the unsubscribe link in every email, for cookies via “Cookie settings” at the bottom of the site.
Send your request to [email protected] . We will respond within a month. To prevent abuse, we may ask you to prove your identity.
Security
We secure your data with appropriate technical and organizational measures, such as an encrypted connection (https), restricted access for employees, and regular updates to the webshop. Do you notice anything wrong with the security? Report it via [email protected].
To file a complaint
Are you not satisfied with how we handle your data? Please let us know first. You also have the right to file a complaint with the Dutch Data Protection Authority.
Modifications
We may amend this privacy statement, for example if we start using new services. The date at the top shows when the text was last modified.